These terms and conditions apply to every offer made by Gibson Group - FZCO (“we”, “us”, “the trader”) and to every distance contract concluded between us and you as a consumer (“you”, “the consumer”). By placing an order, you declare that you have taken note of and agree to these terms. We advise you to save or print these terms.
Article 1 — Definitions
In these terms, the following definitions apply: cooling-off period: the period within which you can exercise your right of withdrawal; consumer: the natural person not acting in the course of a profession or business who enters into a distance contract; day: calendar day; durable medium: any tool — including email — that enables you to store information in a way that allows future reference and unaltered reproduction; right of withdrawal: the option to withdraw from the contract within the cooling-off period; distance contract: a contract concluded between us and you within the framework of a system for distance selling, whereby up to and including the moment the contract is concluded, exclusive use is made of one or more means of distance communication.
Article 2 — Applicability
These terms apply to every offer and to every distance contract concluded. Before the contract is concluded, the text of these terms is made available to you electronically in a manner that enables you to store it on a durable medium. In addition, these terms can be consulted at any time via our website. Deviations from these terms are only valid if expressly agreed in writing.
Article 3 — The offer
Every offer contains a complete and accurate description of the products offered so that you can make a proper assessment. Obvious mistakes, typographical errors, or errors in the offer — including incorrect price listings — do not bind us and give no right to delivery under the erroneous condition. Images are a truthful representation of the products offered; however, we cannot guarantee that the colors displayed exactly match the actual colors, partly due to differences in screen display. Every offer is valid while stocks last and may be changed or withdrawn by us.
Article 4 — The contract
The contract is concluded at the moment you accept the offer and meet the conditions set. After receiving your acceptance, we confirm it electronically without delay. As long as receipt of the acceptance has not been confirmed by us, you may dissolve the contract. We take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. We may — within legal limits — inform ourselves whether you can meet your payment obligations, as well as of facts and factors relevant to a responsible conclusion of the contract. If, on these grounds, we have good reason not to enter into the contract, we are entitled to refuse an order or request, or to attach special conditions to it.
Article 5 — Prices
All prices are in the displayed currency and include VAT where applicable, unless expressly stated otherwise. During the period of validity stated in the offer, prices will not be increased, except for price changes resulting from changes in VAT rates or other statutory levies. Deals and discount codes are valid for the indicated period and/or while stocks last and cannot be applied retroactively. In the event of an obvious pricing error, we are not obliged to deliver at the erroneous price and will inform you as soon as possible.
Article 6 — Payment
Unless otherwise agreed, the amounts you owe must be paid at the moment the contract is concluded, via the payment methods offered on the website. See our payment policy for further details. You are obliged to report inaccuracies in provided or stated payment details to us without delay. In the event of late or incomplete payment, we reserve the right to not carry out, suspend, or cancel the order.
Article 7 — Right of withdrawal
You can dissolve the contract regarding the purchase of a product during a cooling-off period of 14 days without giving any reason, insofar as the statutory right of withdrawal applies. The cooling-off period starts on the day after you, or a third party designated in advance by you who is not the carrier, have received the product; in the case of an order with multiple products delivered separately, on the day the last product is received. To exercise your right of withdrawal, report this within the cooling-off period via our contact form or via the model withdrawal form (see return policy). You do not need to send anything to a register or authority.
Article 8 — Obligations during the cooling-off period
During the cooling-off period, you will handle the product and packaging with care. You will only unpack or use the product to the extent necessary to establish its nature, characteristics, and functioning, as you would in a physical store. You are liable for any diminished value of the product resulting from handling that goes beyond what is permitted above.
Article 9 — Exercise of and costs for withdrawal
If you exercise your right of withdrawal, you will return the product with all delivered accessories and — if reasonably possible — in its original condition and packaging, in accordance with the reasonable and clear instructions provided by us. The direct costs of return may be for your own account, unless we have failed to inform you that these costs are for your account, or unless we offer to bear these costs. We refund all payments received from you, including any delivery costs for the outbound shipment, without delay but no later than within 14 days after the day you report the withdrawal, on the understanding that we may wait to refund until we have received the product back or until you have demonstrated that you have returned the product.
Article 10 — Exclusion of the right of withdrawal
The right of withdrawal does not apply to, among other things: products sealed for reasons of health protection or hygiene whose seal has been broken after delivery; products made to your specifications or clearly personalized to you; products that by their nature are irrevocably mixed with other items after delivery; sealed audio and video recordings and computer software whose seal has been broken; and individual newspapers, periodicals, and magazines. These exceptions are stated with the offer where applicable.
Article 11 — Delivery and performance
We exercise the greatest possible care when receiving and carrying out orders. The address you have made known to us is the place of delivery. Subject to our shipping policy, we carry out accepted orders with due speed. The risk of damage and/or loss of products rests with us until the moment of delivery to you or a representative designated in advance and made known to us, unless expressly agreed otherwise. If delivery proves impossible, we will inform you as soon as possible and you have the right to dissolve the contract free of charge.
Article 12 — Conformity and warranty
We guarantee that the products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the contract is concluded. Any additional (commercial) warranty provided by us, the manufacturer, or importer does not affect the statutory rights and claims you can assert against us under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its implementing regulations. Defects arising as a result of improper or unintended use, or normal wear and tear, are not covered by the warranty.
Article 13 — Complaints procedure
You must submit complaints about the performance of the contract to us within a reasonable time after you have discovered the defects, fully and clearly described, via the contact form. We respond within fourteen (14) days of receiving the complaint; if handling foreseeably requires more time, we will confirm receipt within that period and indicate when you can expect a more detailed response. If we cannot resolve the matter together, you can submit the dispute to a competent dispute resolution body.
Article 14 — Liability
Our liability is, to the extent permitted by law, limited to at most the invoice amount of the relevant order. We are not liable for indirect damage, including consequential damage, lost profits, missed savings, and damage due to business interruption. The limitations contained in this article do not apply if the damage is the result of intent or deliberate recklessness on the part of us or our management, and leave your mandatory consumer rights unaffected.
Article 15 — Force majeure
In the event of force majeure, we are not obliged to fulfill our obligations and these are suspended for the duration of the force majeure situation. Force majeure means any circumstance beyond our control, including — but not limited to — disruptions or shortcomings at suppliers, carriers, or other third parties, power and internet outages, cyberattacks, strikes, pandemics, government measures, fire, flood, and exceptional weather conditions. If the force majeure lasts longer than thirty (30) days, both parties are entitled to dissolve the contract, without any obligation to compensate for damage.
Article 16 — Intellectual property
All intellectual property rights to our website, texts, photos, design, logos, and other content belong to us or our licensors. It is not permitted to reproduce, publish, or exploit these without our prior written consent.
Article 17 — Personal data
We process your personal data solely in accordance with our privacy policy and with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). See our privacy policy for more information about the processing, retention periods, and your rights.
Article 18 — Amendment of the terms
We reserve the right to amend or supplement these terms. Amendments also apply to contracts already concluded, observing a reasonable period after publication, insofar as these amendments do not adversely affect consumer rights already acquired. The version of the terms applicable to each contract is the version in force at the time the contract was concluded.
Article 19 — Invalidity and applicable law
If one or more provisions of these terms prove to be void or voidable, the remaining provisions remain in full force; the void provision is replaced by a valid provision that approximates the intent of the original as closely as possible. All contracts are governed by the laws of the United Arab Emirates. Disputes are submitted to the competent court in the UAE, unless rules of mandatory law designate another competent court.
Article 20 — Identity of the trader
Gibson Group - FZCO
Trade License: 59354
TRN: -
Email: info@billygoods.com
Phone: -
For all questions, returns, and correspondence, please preferably use our contact form or info@billygoods.com. We aim to respond to messages within two (2) business days.
Last updated: 8 July 2026.