Free worldwide shipping ยท 14-day money-back guarantee
Help & info
Frequently asked questions
Everything you want to know about ordering, shipping, and returns.
When will my order be delivered?
Orders are processed within 24 hours. After that you receive a track & trace. Delivery time depends on your region; you can see the expected delivery date at checkout and in your account.
How much is shipping?
Shipping is free, worldwide, on all orders. You never pay extra shipping costs.
Can I track my order?
Yes. Via the link in your confirmation email or in your account you can follow the status live: paid, packed, shipped and delivered.
How do returns work?
You have a 14-day cooling-off period. Not satisfied? Register your return via our contact form and send the product back unused for a full refund.
Which payment methods do you accept?
You can pay securely with Visa, Mastercard, PayPal, Apple Pay, Tabby en iDEAL. You'll see the available methods at checkout.
Is paying secure?
Absolutely. All payments go through a secure, encrypted (SSL) checkout. We never store your payment details ourselves.
Do I need an account to order?
No, you can check out as a guest. After your order we automatically create an account for you, so you can track your order and keep a wishlist.
How do I get in touch?
Our support team is available 7 days a week via the contact page and usually responds within 24 hours.
