Last updated: 12 July 2026
Billy Goods respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, place an order or contact us.
1. Who we are
Gibson Group - FZCO, Gibson Group - FZCO, Building A1, Dubai Digital Park, Dubai, United Arab Emirates. Trade License: 59354. TRN: -. For privacy questions, access or correction requests, or complaints, contact us via info@billygoods.com, +971555141488, or our contact page.
2. Information we collect
- Order and account information: name, email, phone number, billing and delivery address, account preferences and order history.
- Payment information: payment status and transaction information supplied by our payment providers. We do not store full card numbers.
- Technical and usage information: IP address, device, browser, language, currency, cookie choices and website activity.
- Communications: messages, support requests, reviews and other information you send us.
- Marketing information: subscription and engagement information where you have consented to marketing.
3. How we collect and use information
We collect information directly from you, automatically through our website and cookies, and from service providers involved in orders, payments, delivery, analytics, advertising and customer support. We use it to process and deliver orders, provide customer service, operate accounts, prevent fraud, keep our website secure, comply with legal obligations, improve our services and—where permitted or consented to—send marketing.
4. Sharing and overseas processing
We only share information where reasonably necessary with payment providers, fulfilment and delivery partners, hosting and IT providers, email and customer-service providers, analytics and advertising providers, professional advisers, and authorities where required by law. Because we operate internationally, information may be processed in the United Arab Emirates, Australia, the United States, the European Economic Area and other countries where our providers operate. We take reasonable steps to use providers and safeguards appropriate to the information and applicable law. We do not sell personal information.
5. Cookies and marketing
Essential cookies support checkout, security and account functions. Non-essential analytics and advertising cookies should only be used according to your consent choices. You can change available cookie preferences through the website controls and unsubscribe from marketing using the link in an email or by contacting us. See our Cookie Policy.
6. Storage and security
We keep information only for as long as reasonably necessary for the purposes above and applicable legal, accounting and dispute requirements. Order and invoice records may be retained for up to seven years; customer-service records are generally kept for up to two years after resolution; marketing records are kept until you unsubscribe or consent is withdrawn. We use reasonable technical and organisational safeguards, including encrypted connections and access controls. No online system is completely secure.
7. Access, correction and privacy requests
You may ask us to access or correct personal information we hold about you. Depending on the law that applies to you, you may also have rights to deletion, restriction, objection, portability or withdrawal of consent. Contact us via info@billygoods.com. We may need to verify your identity. We will respond within a reasonable period and any timeframe required by applicable law.
8. Privacy complaints
Contact us via info@billygoods.com with details of your concern. We will investigate and respond within a reasonable period. If Australian privacy law applies and you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au. You may also contact the relevant regulator in your location.
9. Children
Our store is not directed to children. We do not knowingly collect personal information from children without appropriate permission. Contact us if you believe a child has provided information to us.
10. Changes
We may update this policy when our practices or legal obligations change. The current version and update date will remain available on this page.